Customer service is beyond doubt the number one factor in ensuring a loyal customer base. With the 'commercial lives' of your customers extending at a rate quicker than ever before, their interaction with businesses and their services forms an increasingly significant portion of their lives.

More now than ever, the time spent as a consumer is beginning to shape the very thought processes, perceptions and emotions that we all experience on a day to day basis.

Yet seemingly, this crucial factor is overlooked more now than ever before, with many companies focusing only on short term financial gain from its consumers, rather than ensuring that their customers leave all ready looking forward to when they return. Unbelievably in an increasingly competitive market customer care is rapidly becoming more of an after thought than ever before.

With a uniquely personal focus to our service analysis, Deveraux and Deloitte can help you put back both the quality and the personal feel into your staff and your service. Rather than promoting a 'plastic' customer care policy, we can help revolutionise your service to provide not only a more professional output, but an experience that leaves both your customers and staff smiling and your competitors standing.

Using methods such as dummy accounts, ghost shopping and remote calling, we can analyse your services and staff discreetly, through the very same eyes as your consumers - helping you evaluate and refine this must crucial and oft overlooked of areas and truly stand out from the competition.